Refund Policy

This page covers websites, applications, AI tools, generative systems, digital products, software products, SaaS products, dashboards, creative software, commerce experiences, product websites, subdomains, separate product domains, subscriptions, usage credits, generated outputs, downloads, custom design work and AI project work.

Last updated: 2 July 2026

This Refund Policy applies to paid products and services operated by TJ NOVA LTD, including websites, landing pages, dashboards, applications, AI tools, AI-generated outputs, edited images, digital products, software access, subscriptions, credits, downloads, templates, creative tools, design services, website services, software design, product design, automation services, project work, checkout flows and digital commerce experiences.

Nothing in this policy limits any rights you may have under applicable law.

1. Digital products and immediate access

Many of our products are digital and may be delivered immediately after purchase. This may include AI-generated outputs, edited images, downloadable files, online tool access, software access, templates, design files, project files, credits, prompts, automation assets or other digital content.

Digital products, generated outputs, downloaded files, accessed tools, delivered design work and consumed credits are generally non-refundable once delivered, accessed, downloaded, generated, used or consumed, unless required by law or stated otherwise in the applicable product terms.

2. Digital content acknowledgement

Where required, before receiving immediate access to digital content, you may be asked to confirm that you agree to immediate supply and understand that cancellation and refund rights may be limited once access, download, generation, delivery or consumption begins.

Suggested checkout wording:

I agree that digital access, credits, generated outputs, downloads or online services may be supplied immediately after purchase. I understand that once the product is accessed, generated, downloaded, delivered or consumed, my cancellation and refund rights may be limited except where required by law.

This confirmation may apply to one-time purchases, subscriptions, credits, downloads, AI generation, image editing, software access, templates and other digital products or online services.

3. Usage-based credits

Consumed credits are generally non-refundable because the underlying service has already been supplied.

Unused credits may be refundable only where required by law, stated in product-specific terms or approved by TJ NOVA LTD at its discretion.

4. AI-generated and creative outputs

AI-generated outputs may be imperfect or unsuitable for some uses. You are responsible for reviewing outputs before using them commercially.

Unless required by law or stated otherwise in product-specific terms, refunds are not normally provided only because an AI-generated or creative output is subjective, unexpected, unsuitable for a particular use, requires human review or needs further editing after generation or delivery.

You are responsible for ensuring that any uploaded material, prompt, reference image, brand asset, data or instruction is lawful and that you have the rights, permissions, licences and consents needed to use it and to use any resulting output. A purchase from TJ NOVA LTD does not grant rights in third-party content, brands, likenesses, data or materials you do not already have permission to use.

5. Subscriptions

Subscriptions may be cancelled according to the billing terms applicable to your plan.

Cancellation stops future renewals. It does not automatically refund the current billing period unless required by law, stated in the applicable product terms or approved by TJ NOVA LTD.

If a product offers a free trial, the trial terms will be shown at signup or checkout.

6. Custom design, software and project work

Custom or personalised work may include website design, product design, software design, AI project work, design files, creative services, development work or other project-based services.

Refunds for custom work depend on the agreed scope, project stage, work already performed and applicable law.

Unless otherwise agreed in writing, fees may be non-refundable once work has started, deliverables have been prepared, files have been delivered, access has been provided or the work has been substantially performed, except where required by law.

7. Duplicate payments, failed access and technical issues

If you believe you were charged twice, charged incorrectly, did not receive access to a paid product or experienced a technical issue that prevented delivery, contact support@tjnovaltd.com.

We will review the issue and may provide a fix, replacement access, credit, partial refund or full refund depending on the circumstances.

8. Abuse and policy violations

Accounts that violate our Terms of Service, Acceptable Use Policy, payment rules, security controls or product restrictions may be suspended or terminated.

Users who abuse products, attempt fraud, misuse credits, file false claims, reverse engineer systems or violate policies may be ineligible for refunds to the maximum extent permitted by law.

9. How to request a refund

Refund requests should be sent to support@tjnovaltd.com and should include:

• order email
• product name
• transaction reference or receipt
• purchase date
• reason for request
• screenshots or error details, if relevant

We review refund requests in line with this policy, product-specific terms and applicable law.

10. Chargebacks

If you have a problem with a purchase, contact us first so we can investigate. Filing a chargeback without contacting us may delay resolution and may result in account restrictions where fraud or abuse is suspected.

11. Contact

Refund requests: support@tjnovaltd.com

Business enquiries: info@tjnovaltd.com

Security and abuse reports: security@tjnovaltd.com

TJ NOVA LTD

Company Number: 17308318

Registered Office: 124-128 City Road, London, EC1V 2NX, United Kingdom

The registered office is the statutory registered address for the company. It is not described in this policy as a walk-in office, support location, studio, development site or operational location.